Here is detailed information on how to contact Infra in a wide range of situations.
That depends on your role and what you want to do. If this chart doesn't help, Infra maintains a publicly accessible channel (
#asfinfra) within the ASF presence on Slack, and you can ask there whether to create a bug report or do something else.
|If you are...||and want to...||then contact...||Notes|
|anyone||report a security vulnerability in a service that runs on email@example.com`||You may optionally encrypt the email to this set of keys.|
|anyone||report a security vulnerability in an Apache project||Apache Security Team||The Security Team is not part of Infra.|
|anyone||report that a service is down and status.apache.org doesn't show it||Slack channel||Slack preferred, email to `firstname.lastname@example.org` is an acceptable alternative. The infrabot Twitter feed may contain information about current outages and maintenances.|
|a newly-invited committer||ask a question about your committership||`private@$project`|
|a committer||regain access to your account; resetting your password didn't work||See Regaining account access||If commits fail, double-check that you are using `https://` (not `http://`).|
|a supplier (you donate or sell hardware or services to Apache)||email@example.com`||Passwords should be encrypted or sent by other means|
|submitted an ICLA in the past||change your contact details of firstname.lastname@example.org`||Fax or snail mail are possible too; see apache.org/foundation/contact|
|prospective official download mirror||request being listed as an official download mirror||see the "new mirror" documentation||Please email
|existing official download mirror||ask a question concerning your email@example.com`||Questions not suitable for public discussion may be sent to `firstname.lastname@example.org` (an alias with limited distribution).|
|anyone||report a problem with a download mirror (other than it being out of date||the Apache project whose product you were trying to download||The project will escalate to infra if necessary.|
|anyone||unsubscribe from a mailing list||See unsubscription instructions|
|a committer||change your account details||Self-serve||Details include forwarding email address, password, and SSH or PGP public keys of record.|
|a PMC||request account creation for a newly-elected committer||Whimsy||See docs for details|
|a newly-accepted podling||create podling infrastructure (site, lists, etc.)||Requesting podling|
|a podling that has just graduated||migrate resources from Incubator locations to TLP locations||requesting graduation|
|an existing PMC or podling||request mailing list creation||Self-serve||Only Members and Officers (this includes all PMC chairs) can submit the form.|
|a committer or PMC||add/remove mailing list moderators||create a JIRA ticket||Feel free to follow up via the Slack channel or file a Jira ticket if no reply after 48 hours|
|a committer or PMC||change Jenkins build email@example.com||Project members having
|a PMC||request Infra to do something||create a Jira ticket||See "On Requests" and "Providing needed information".|
|an Officer of the ASF||ask an organizational (as opposed to technical) question||VP Infrastructure, or firstname.lastname@example.org||The target audience for this item is the Apache Board of Directors, the VP of Fundraising, etc.|
|posted to an Apache mailing list||edit the mail archives||Public Forum Archive Policy||Virtually all requests are denied.|
|anyone||discuss something publicly with Infraemail@example.com||Archives: discussion archives - for ASF Members only!|
|anyone||ask Infra a firstname.lastname@example.org||Consider the users@infra mailing list as a semi-public list as many Apache committers subscribe to it.|
|anyone||get your IP email@example.com||Consider the users@infra mailing list as a semi-public list as many Apache committers subscribe to it.|
|If you ask us to...||then we need to know...||Notes|
|Promote a podling to TLP||See requesting podling graduation|
|Create a podling||See requesting a podling|
|Load Subversion history||URL and checksum (or PGP signature) of a dumpfile; proof of IP rights||Produce with
|Load Git history||URL and of a repository or an export stream; proof of IP rights||If linking to a file, provide PGP signature or checksum. If to a remote repository, you must review and sign off on the import ("Yes, that is the repository and history we asked to import and have IP rights for") before it will be writable.|
|Create an svnpubsub-based site||SVN URL of the compiled site (directory containing HTML files)||SvnPubSub does not support Git. Use the webreq app|
|Create an svnpubsub-based Dist area||Create or ask Infra to create a dist release directory. Specify release area only or release and dev areas. If you omit a list of emails for commit notices to go to, the default is the project commits list.||Any existing release dir will be blown away (archive releases remain). Infra will ask for a release or KEYS/NOTICE file once the directory is in place.|
|Create a project blog||project name, brief one-line description of the project, and Apache usernames (and fullnames) of 1+ editors|
|Create a blog account for an editor||The Apache username (and fullnames) of the editor||Non-PMC members need to demonstrate PMC consensus (link to a lazy consensus thread suffices).|
|Create a moin wiki||Moin is deprecated and no more Moin wikis are being created.||Plan on using Confluence instead. See the next entry.|
|Create a Confluence wiki||wiki name, destination for commit mails, and Confluence usernames of two+ community members - volunteer space admins||Go to selfserve and follow the prompts.|
|Set up your project on Review Board||Project name, which svn/git branches to support||Review Board is a web-based collaborative code review tool, available as free software under the MIT License.|
|Create a Jira project||Key name (e.g.,
||Go to selfserve and follow the prompts.|
|Migrate your project's SVN to Git||n/a||Please use self-serve to create your intended Git repo(s). Run svn2git locally using this authors file and push once the conversion result is confirmed. File an Infra ticket to mark your SVN repository readonly. Optionally, file a ticket to temporarily disable commit emails for when you push your converted clone.|
Don't see here what you're looking for? See above for other cases.
The podling creation process is as follows:
podlings.xmlsummary file with
status=current. (See notes about that, and other initial tasks.)
[/incubator/podling]section. If the section refers to an
@podlinggroup, add a definition of that group as a comma-separated list of availids (usernames), to the
[groups]section. Alternatively, just set
@incubator = rwas the section's body.
svn mkdir ^/incubator/podling. The commit mail goes to the mailing list created earlier.
If the project needs additional services (issue tracker, Wiki, blog, etc.), file a ticket via Jira using appropriate categories and providing as much information as possible. To save everyone's time, consult "Providing needed information" before filing each ticket.
Once your podling has graduated to a TLP, create the following Jira tickets:
Note that the new PMC chair is still responsible for using Whimsy as appropriate. The group membership is initialized on a best-guess basis, but the chair must check that it's accurate and add and remove people as needed. Infra intializes the Committee data directly from the information in the Board resolution.
If you forgot your password, try...
password.txt. Open a shell command window, and run the following command:
gpg -d password.txt</code>
This should decrypt the file and display the output in the window.
If you have lost access to your registered email address, file an additional ICLA with Secretary. Follow the directions for submitting an ICLA. Include your current Apache ID and mention in your cover email that you are requesting a change to your email address.
If that didn't work, email root@. In your email, mention the following information:
minotaur.apache.orgor to a PMC jail/zone/VM via public-key authentication<
*.apache.orgbox. (This is only applicable to people who had root permissions on PMC VMs.)
members.txtentry is valid.
Whether there is any other way in which we (infra) might satisfy ourselves that you are the legitimate owner of that account.
Note: please do not ask other ASF committers or Members to email root@ to vouch for you.
See the list of Services and tools Infra provides for projects. If you want something that isn't listed, get in touch. It might be possible to support it, especially if the feature request includes a list of volunteers who will help maintain it hint, hint.
The more complete answer is in the table above. Please review the table before filing a ticket - often you or someone in your PMC can effect the change without involving infra at all.
Thanks. Making requests following these guidelines might require a little effort, but saves time for all involved.
Then reopen it. Usually we ask that you do something as you reopen it, so do that too (or say why you didn't).
Background: we tend to close issues that we cannot act on for an extended period, since we use the
INFRA queue as a to-do list. In our workflow, this kind of close/reopen cycle is a matter of ordinary routing (much like reverting a commit that broke the build
There could be a few reasons: some areas have longer turn-around times than others; sometimes we're busy on backend projects like installing new hardware and have little time for user-facing tasks; sometimes an issue blocks on prerequisite new hardware to get shipped, installed, and configured, which takes time; sometimes we're just backlogged and are working on issues ahead of yours in the queue; and sometimes we do tickets of a certain category in batch, and yours will be done in the next batch in a few days.
To make sure your issue doesn't get lost, feel free to add a comment to the relevant Jira issue, or email the
users@infra list with a question. If the matter remains unresolved after that, feel free to escalate it to the VP, Infrastructure or to the
operations@ privately-archived mailing list (everyone may post to it).
The following describes how to page root@ people when there is an absolutely urgent problem, such as a malicious cracker having an active root shell on
archive.apache.org. This is only for urgent, ASF-wide problems
that must be handled at once, even if that means waking people up in the middle
of the night or having them miss their flight
#asfinfra or emailing
private@infra suffices. We discourage pinging people privately (via email, Slack, or Twitter) as then only a single person is aware of a request.
Finally, the VP Infrastructure has the authority to contact third parties directly. The contact information is available
to him via
Reminder: this facility is for emergency use only. It wakes people up.