Contact the Infrastructure Team

Request a change to the main ASF website

The Marketing and Publicity (M&P) committee is responsible for the main ASF website. The source for the website is at github.com/apache/www-site. You can create an Issue there to state what you think should change, and what you propose the change to be.

Request a change to the Infrastructure website

The source for this website is at github.com/apache/infrastructure-website. You can create an Issue there to state what you think should change, and what you propose the change to be.

Email lists

Infra monitors and participates in these email addresses:

• users@infra.apache.org is for general infrastructure discussions and suggestions, and for questions related to ASF infrastructure and the Infra team that do not rise to the level of a Jira ticket. Only committers and ASF members can subscribe to the list.
• private@infra.apache.org is for communications that may involve PII, personnel issues, or other information that should not be widely shared. Only ASF Members/board Members can subscribe to the ist.
• root@apache.org is an unarchived alias that goes to Infra staff only for Infra-related security issues or other private matters that don't fit other lists. See the second entry on Contacting Infra about reporting a security issue specific to an ASF project or a project's product.

In the past there was the infrastructure@apache.org mailing list. This address is no longer in use.

You think your IP address has been blocked

If you cannot access one or more ASF repositories or services, your IP address may have been blocked. Before contacting Infra, review Abuse and Connectivity Issues at the ASF (ABC). The page lists the common overuse (or abuse) issues that affect our site's work and cause an automatic IP address block, and recommends steps to get such a block removed. ABC also provides a channel to contact Infra if you need more information than the page provides.

Chat

Join us on Slack in the #asfinfra channel for direct messaging!

Request resources/tasks/projects

Please create a Jira ticket for your request.

Review the guidelines for creating a Jira ticket.

Suggest a service, or an enhancement to an existing service

Visit the Infra suggestion box.

For general inquiries

General inquiries and questions should go to: users@infra.apache.org.

Project committers and ASF members can subscribe to this list. Send an email, from the email address you want to use, to users-subscribe@infra.apache.org.

What we need to know

Here's a guide to what to tell us so we can respond to your request quickly and appropriately.

In case of emergency

If there is an absolutely urgent problem that must be handled at once, such as a malicious hacker having an active root through shell on archive.apache.org, follow this escalation path:

1. Send an email to root@ and private@infra describing the issue. If you get no response within fifteen minutes...
2. Create a message on the #asfinfra channel in the Slack Apache space (link is at the top of the page). If you get no response within ten minutes...
3. Open a Jira ticket (link is higher in the page) for INFRA, with a priority of blocker.