Introducing JIRA Service Desk
Posted on: 2015-04-13 20:21:14+00:00
Infra no longer offers the Jira Service Desk. You can manage most standard service requests yourself through the Self-Serve service.
As part of our ongoing efforts to streamline our service offerings, and to make it easier to interact with the Infrastructure team we are launching an instance of JIRA Service Desk.
This should make it much simpler to submit common JIRA issues, such as SVN->GIT migration, New wiki, New JIRA project, etc. The forms ask for the minimum amount of data we would need to complete the request.
One common theme we found that delayed resolution was needing additional information to action tickets. Service Desk allows us to request the exact information needed for a specific task.