The Infra team takes seriously all reports it receives about issues in the Apache system. We triage reports according to severity, and seek to resolve them in a timely fashion.
Currently, Apache services are operating at an uptime rate of over 99%.
For the current status of services, see the ASF status page and the Infra response graphs.
Here is how we triage issue reports and service requests submitted as Jira tickets:
A time-sensitive issue that is hindering a project's basic functions.
A time-sensitive issue that causes disruption for a project, but is not hindering basic functionality.
This is the default Jira issue priority. It fits a large issue that Infra should resolve quickly, but is not time-sensitive or related to basic projct functions. This includes requesting new resources.
An issue that Infra should resolve within a reasonable time, is not time-sensitive and is not critical to a project's basic functionas or ongoing daily business.
A task that Infra should resolve, but that has minimal or no time constraints.
Planned Work
do not have a response-time goal.Waiting for user
have no response time goal until the user responds.Blocker
or Critical
.
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