The ASF recommends these options for tracking issues and feature requests:
Infra itself uses Jira, so to request a Jira instance for your project, create a Jira ticket with the necessary details:
File a Jira ticket with INFRA using the link above, and set the issue type to
New Jira Project. Supply at least the following information:
Infra will respond within a couple of days, either with a request for clarification of some point or to let you know that the instance is set up and ready for your project to use.