For JIRA tickets, please take a look at this page regarding which severity to attach to tickets.
If you have an issue that needs solving, we ask that you please review the FAQ below, which may already have the answer you are seeking.
The $foo service is down!!
Before you go alerting us, check status.apache.org. If the service is listed as down on that page, we have most likely already been informed.
I forgot my password!
You can reset your password here.
Our GitHub repository is out of sync, can you help?
Usually, you can trigger a resync by pushing a trivial commit, such as a whitespace change to any branch. You can also trigger a resync through our SelfServe page.
We need a new repository for Project Foo!
For new (empty) repositories, please use self-serve. If your project is using the GitBox service, please see the GitBox web site instead. For imports, please create a JIRA ticket.
My email address changed and I forgot my password, how do I change it?
Please see this page for help.
I don't see the emails that I posted to a mailing list
If you are using GMail, remember that it only shows one copy of the mail, and hides the one that comes back to you from the mailing list. You can use the mail-archives to check if the mail has been received by the list
Some lists only allow subscribers to post. If you use more than one email address, you might have accidentally sent a message from the wrong account.